Items bought on are fully refundable and returnable within 14 days upon receipt.

Let us know within 7 days by sending an email to Please explain which item you want to return and please return the item within 7 days after letting us know. The item must be returned unused and in the same condition as it was upon receival, and if not, the right of withdrawal is annulled.


If your item(s) are faulty or damaged when received, please take a picture of the flaws and contact us at within 24 hours after receiving the parcel. Please keep in mind, that our items are secondhand. If you need our help or have any questions, please feel free to contact us at: or @osv_secondhand